FAQ

What are your business hours? 
Business hours are:  Monday thru Friday, 8:00 am to 5:00 pm CST.

What is your mailing address? 
Our Corporate Headquarters are located at 13150 Farm to Market Rd 529 Suite 122-B, Houston, TX 77041

What forms of payment are accepted?
We accept Visa, Discover and Master Card on our website. Company Check and/or Net Terms are available upon approval.

Do you accept orders on your website?
Yes, qualified customers may place orders directly on the VDA-TX website.  We understand concerns about online transaction security. To ensure your transactions are secure when placing orders online, VDA-TX takes extra care to protect your information by using the latest Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Our payment processing partner employs industry leading encryption hardware and software methods and security protocols to protect customer information and is certified as compliant with the Payment Card Industry (PCI) Data Security Standard.

Can I ship to a different address than my billing address?
Yes. When placing your order there will be a separate shipping address section.

What is your minimum order?
There are no minimum orders.

What is your shipping policy? 
Orders placed by 11 AM CST ship the same business day. Orders placed after 11 AM CST will be processed the next business day. We use a variety of different parcel methods to ship our orders, with our primary carriers being FedEx and UPS in the Continental United States.  We have relationships with most national and regional carriers for freight shipping. Shipping can take from 3 -7 days, based upon your location.

How do I return or exchange items purchased?
Please refer to the Product Returns section of the site for details on what is eligible for return and what the procedure is to return products.

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